Delivery and cancellation policy
This English version is provided for convenience. In case of any discrepancy, the Romanian version prevails.
1. Nature of the services delivered
PSK Solution SRL (tax ID RO36351312) operates the platform articole.psk.ro, through which Clients order the publication of articles on the partner publications listed in the catalog. The services are exclusively digital:
- Publication of an article provided by the Client (.docx upload or Google Drive link).
- Writing of the article by our team, followed by publication.
- Related services (link insertion, brand mentions, banners), also delivered online.
No physical goods are shipped, therefore there is no courier, transport or packaging.
2. Delivery time
An order becomes firm when the payment is confirmed, according to the Terms and conditions, section 5. From that moment:
- Article provided by the Client: the partner publication has a maximum of 72 hours to publish.
- Article written by us: the deadline above starts after the content is written and approved by the Client; writing is usually done within 1-3 business days.
- Payment by bank transfer: the deadline starts when the payment of the proforma invoice is confirmed (usually 1-3 business days after payment).
3. Delivery confirmation
Delivery is considered complete when the article is published and publicly accessible on the ordered website. On completion:
- The link to the published article appears in your account, in the orders section.
- You receive an email notification with the article link.
- The published links are monitored afterwards, so that the article remains accessible as per the offer.
4. Delays and non-delivery
- If the partner publication is late beyond the deadline in the offer, you can contact us at contact@psk.ro and we intervene directly with the publication.
- If the publication refuses the order, the amount paid is refunded in full, according to section 7 below.
- If the published article does not comply with the offer specifications, the remedies in the Terms and conditions, section 8 apply.
5. Delivery costs
There are no delivery costs. The price displayed when placing the order fully covers the ordered service; the applicable taxes (VAT, where applicable) are shown in the cart, before payment.
6. Cancellation before publication
Orders can be cancelled without penalty before the article is sent for publication to the partner publication. The amount paid is refunded in full to your account wallet.
7. Refusal by the partner publication
If the article was sent for publication but the partner publication refuses the order (for example, the content does not comply with the publication's editorial policy), the amount paid is refunded in full to the wallet within 1-2 business days.
8. After the article is published
As the service is fully performed upon publication, a refund after publication is only possible when the partner publication does not comply with the offer specifications, for example:
- nofollow link instead of dofollow;
- indexing of the article blocked;
- premature removal of the article compared to the duration in the offer.
Full details are in the Terms and conditions, section 8.
9. Refund methods
- By default to the wallet: refunded amounts go to the account wallet and can be used for any future order.
- To the bank account, on request: a refund to the bank account from which the payment was made is done at the Client's request, within 5 business days.
10. Subscriptions (SEO & GEO Monitoring): delivery, cancellation, refunds
- Delivery: access to the monitoring service is activated immediately after the first payment is confirmed (or after the card is verified, for subscriptions with a trial period) and is extended automatically at each successful renewal.
- Free trial period: the first subscription may start with 7 free days. Nothing is charged when subscribing (the card is only verified and saved); the first charge is made automatically at the end of the trial. If you stop the renewal during the trial period, the subscription ends at the end of the trial and you pay nothing. The trial is granted only once per client.
- Automatic renewal: the subscription renews automatically (monthly or annually, as you chose) by debiting the card saved with the payment processor. You receive an email notification before each renewal.
- Price at renewal: the plan price is expressed in EUR. If you are invoiced in RON, the conversion rate is set when the subscription is activated and kept at renewals, so the amount in RON stays the same from one cycle to the next. Add-ons activated later (keywords, AI questions, competitors) are converted at the same rate. The rate may be updated if you change the plan or through a price change announced by email at least 15 days in advance. VAT is applied at the legal rate in force on the invoice date, and a change in the rate is reflected in the invoiced amount.
- Cancellation: you can stop the automatic renewal at any time, from the monitoring service page in your account. The service remains active until the end of the period already paid.
- Refunds: the period already paid is not refunded, neither on cancellation nor when downgrading to a lower plan. Upgrading to a higher plan is paid only as a proportional difference for the remaining days.
- Failed payment: if debiting the card at renewal fails, we retry the payment for a few days and notify you by email; the service remains active during the 7-day grace period, then it is suspended without any additional debt.
The full conditions are in the Terms and conditions, section 5.4.
11. Right of withdrawal
For individual Clients residing in the EU, the 14-day right of withdrawal provided by Government Emergency Ordinance 34/2014 does not apply to digital services fully performed with the consumer's express prior consent (art. 16 letter m). In practice: once the article has been published with your consent, the order can no longer be withdrawn, but the remedies in section 8 remain available.
For subscriptions: by ticking the explicit consent when subscribing for the service to start immediately, the 14-day right of withdrawal is lost for the current subscription period, according to art. 16 of Government Emergency Ordinance 34/2014. You can stop the automatic renewal at any time, according to section 10.
Consumers benefit from the alternative dispute resolution procedure: ANPC - SAL and the European ODR platform.
12. How to request a cancellation and contact
- From your account: the orders section, the cancel action available on orders that have not been sent for publication.
- By email: contact@psk.ro, with the order number.
- Phone: +40 722 548 669.
PSK Solution SRL, tax ID RO36351312, Str. Movilitei nr. 15, Tarla 5, Parcele 18/5/31, 18/5/32, Comuna Berceni, Ilfov County, 077020, Romania.